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Terms & Conditions

Shipping


PLEASE NOTE THAT WHEN YOUR ORDER STATUS SAYS COMPLETE IT DOES NOT MEAN IT HAS SHIPPED. A COMPLETED ORDER STATUS MEANS THAT WE HAVE SUBMITTED YOUR ORDER TO CURT AND INVOICED THE ORDER. ALL US ORDERS HAVE A $79.95 CHARGE FOR DUTIES AND TAXES ADDED TO ALL ORDERS, THIS IS VISIBLE TO ALL CUSTOMERS PRIOR TO ORDER COMPLETION. All IN STOCK orders placed before 2:00PM (please call 1-866-398-3329 to check stock) will ship out the same day and all orders placed after 2:00PM will ship out the following day.

Canadian Hitches ships to Canada & the U.S and uses Fed Ex

All Canadian orders will be shipped from Canadian warehouses.Once your order has been submitted you cannot make any changes. U.S orders will be shipped from U.S warehouses.

All orders shipped to Canada / U.S  will be Shipped in (1 to 7 Business days ) (depending on your location and other circumstances such as weather issues Or any issues with the Shipping companies or Back Orders from the MFG, These circumstances are not in our control ) (All Cargo Ease product are build to order and cannot be cancelled, some orders can take up to 1 month plus to ship) as long as the order is received before 2:00PM EST.

Canadian Hitches does not ship to P.O Boxes.

ALL ORDERS OVER $75.00 (before taxes) QUALIFY FOR FREE SHIPPING*, this includes residential(Does Not Include 5th Wheels, Multi Use Utility Trailer, Flip Rack, Snow Plows, Cargo Ease Products) addresses and business addresses, and there is no extra charge for residential deliveries on Most Hitches and all parts and accessories.Any 5th Wheel, Multi Use utility trailer, Flip Rack, Aries Bull Bars & Grille Guards, Snow Plow or Cargo Ease Product shipped to a Business address will be no charge. PLEASE NOTE ALL FIFTH WHEEL HITCHES, MULTI USE TRAILERS, FLIP RACKS, ARIES BULL BARS & GRILLE GUARDS, SNOW PLOWS & CARGO EASE PRODUCTS WILL HAVE A $79.95 (Plus Taxes) CHARGE APPLIED AFTER THE DELIVERY FOR RESIDENTIAL DELIVERIES (This includes a Tailgate Service) IF THE AMOUNT FOR THE DELIVERY IS LESS THEN $79.95 THEN WE WILL ONLY CHARGE YOU WHAT WE WERE BILLED BY THE SHIPPING COMPANY, IF IT IS MORE THEN $79.95 THEN YOU STILL ONLY PAY OUR FLAT RATE OF $79.95

All sales under $75.00 (before taxes) will be a flat rate of $9.95 to anywhere in Canada and The U.S, local pick up is available across the United States and Canada.

*Unfortunately, any shipments going to Yukon, Nunavut, North West Territories and Newfoundland will have addition shipping charges and do not qualify for free shipping do to shipping restrictions and extra fees charged by the shipping companies caused by the weight of the product. Prices are as follows:

Yukon – $75 Flat Rate    Nunavut – $75 Flat Rate   North West Territories – $75 Flat Rate   Newfoundland – $35 Flat Rate. All Hitches and wiring kits must be ordered by using our hitch and wiring kit Finder on the home page, Canadian Hitches is not liable for and "Non Fit" items that were purchased through random searches on the website. Coupon codes offered through Canadian Hitches website or Face Book Page cannot be doubled at purchase, One coupon code per customer per order per day. You cannot combine store credit with coupon codes.

Returns/Refunds/Replacements


All returns that were not initiated or caused by Canadian Hitches will have a 20% restocking fee. All return shipping will be paid by the purchaser. All Returns will be sent back to the MFG warehouse that your order was shipped from (ON or AB) You will need to contact Canadian Hitches to receive a return number to place on the package. Once the return is received and it is determined the product is in its original condition, a refund will be given, less 20%. ALL REFUNDS ARE ISSUED IN THE FORM OF STORE CREDIT.We do not offer replacement hitches/Cargo Carriers/Bike Racks or refunds if your Trailer hitch/Cargo Carrier/Bike Rack or any Item arrives with scratches or paint chips as this is an unavoidable issue with heavy steel items going through the shipping process. We always recommend that you keep a can of black rust spray paint on hand as you will always have rock chips and scratches from other debris with the hitch/Cargo Carrier/Bike Rack being located under/at the rear of the vehicle.

If you need to return your product(s) due to an error by Canadian Hitches or an error on the website, you will be fully refunded for your purchase and Canadian Hitches will arrange for the pickup of the product(S), once Canadian Hitches has the products and has thoroughly checked the product to ensure the product(s) is in its original condition and there is no fault to the purchaser, the full refund will be given.

All customers have 1 year (365 days) from date of purchase to return the product(s) or receive a refund/store credit if :

  1. The product is in its original packaging and is unopened
  2. The product/Order was missing parts ( must be reported within 7 days of receipt)
  3. The item is damaged or defective ( All Defects must be reported within 7 Days of delivery or warranty will be voided)


Login to your account and click 'Return Items' on your completed order to begin the process.


Cancellations


If you need to cancel an order for any reason you must call Customer Service at 1-866-398-3329 Within 5 minutes of the order being placed, we cannot guarantee you will be able to cancel (as these orders are sent to the mfg instantly and have a small window for changes or cancellations) during normal business hours 10:00AM-5:30pm EST,Mon-Fri. Emailing customer service will not stop your order from being shipped. In the event your order has shipped, please refer to Refunds and Restocking Fees above.




© Copyright 2016 RDH Sales Canada.
All Rights Reserved. All prices are in CAD.

1 (866) 398-3329

225 Sheldon Drive Unit 20
Cambridge, ON N1T 1A1

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